:root {
  --bg-primary: #07050e;
  --bg-secondary: #0d091b;
  --bg-card: rgba(18, 12, 34, 0.85);
  --bg-card-hover: rgba(28, 18, 52, 0.95);
  --bg-input: rgba(8, 5, 18, 0.6);
  
  --accent-purple: #9B10B7;
  --accent-pink: #D82DFB;
  --accent-deep: #6D0881;
  --accent-glow: rgba(216, 45, 251, 0.25);

  --text-main: #f3ecfb;
  --text-muted: #a394c2;
  --text-dim: #6d5d8e;
  
  --border-color: rgba(155, 16, 183, 0.25);
  --border-highlight: rgba(216, 45, 251, 0.55);

  --success: #10b981;
  --warning: #f59e0b;
  --danger: #ef4444;
  --discord: #5865F2;

  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 18px;

  --transition-fast: 0.15s cubic-bezier(0.4, 0, 0.2, 1);
  --transition-normal: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background-color: var(--bg-primary);
  background-image: 
    radial-gradient(circle at 15% 15%, rgba(155, 16, 183, 0.12) 0%, transparent 45%),
    radial-gradient(circle at 85% 85%, rgba(216, 45, 251, 0.08) 0%, transparent 45%);
  background-attachment: fixed;
  color: var(--text-main);
  min-height: 100vh;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

.hidden { display: none !important; }

/* Custom Scrollbar */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: rgba(7, 5, 14, 0.8); }
::-webkit-scrollbar-thumb { background: rgba(155, 16, 183, 0.4); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: var(--accent-pink); }

/* Login Screen */
.login-container {
  display: flex;
  justify-content: center;
  align-items: center;
  min-height: 100vh;
  padding: 20px;
  background: radial-gradient(circle at center, rgba(38, 10, 53, 0.6) 0%, var(--bg-primary) 75%);
}

.login-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 44px 36px;
  width: 100%;
  max-width: 440px;
  text-align: center;
  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.8), 0 0 30px var(--accent-glow);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
}

.brand-logo {
  width: 72px;
  height: 72px;
  background: linear-gradient(135deg, var(--accent-pink), var(--accent-deep));
  color: #fff;
  font-size: 32px;
  font-weight: 800;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 24px auto;
  box-shadow: 0 8px 24px var(--accent-glow);
  letter-spacing: -1px;
}

.login-card h1 { font-size: 28px; font-weight: 800; margin-bottom: 6px; letter-spacing: -0.5px; }
.subtitle { color: var(--text-muted); font-size: 14px; margin-bottom: 24px; font-weight: 500; }
.divider { height: 1px; background: var(--border-color); margin: 24px 0; }
.login-desc { color: var(--text-muted); font-size: 13px; line-height: 1.6; margin-bottom: 28px; }

/* Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 11px 22px;
  font-size: 14px;
  font-weight: 600;
  border-radius: var(--radius-md);
  border: none;
  cursor: pointer;
  transition: var(--transition-normal);
  text-decoration: none;
  line-height: 1.2;
}

.btn-primary {
  background: linear-gradient(135deg, var(--accent-purple), var(--accent-pink));
  color: #fff;
  box-shadow: 0 4px 18px var(--accent-glow);
}

.btn-primary:hover {
  transform: translateY(-2px);
  box-shadow: 0 6px 24px rgba(216, 45, 251, 0.5);
  filter: brightness(1.08);
}

.btn-primary:active {
  transform: translateY(0);
}

.btn-secondary {
  background: rgba(155, 16, 183, 0.15);
  color: var(--accent-pink);
  border: 1px solid var(--border-color);
}

.btn-secondary:hover {
  background: rgba(155, 16, 183, 0.3);
  color: #fff;
  border-color: var(--border-highlight);
}

.btn-discord {
  background: var(--discord);
  color: #fff;
  width: 100%;
  padding: 14px;
  font-size: 15px;
  border-radius: var(--radius-md);
}

.btn-discord:hover {
  background: #4752c4;
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(88, 101, 242, 0.4);
}

/* App Layout */
.app-layout {
  display: flex;
  min-height: 100vh;
}

/* Sidebar */
.sidebar {
  width: 260px;
  background: var(--bg-secondary);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0;
  bottom: 0;
  left: 0;
  z-index: 100;
  box-shadow: 4px 0 20px rgba(0, 0, 0, 0.4);
}

.sidebar-header {
  padding: 24px 20px;
  display: flex;
  align-items: center;
  gap: 14px;
  border-bottom: 1px solid var(--border-color);
}

.brand-logo-small {
  width: 42px;
  height: 42px;
  background: linear-gradient(135deg, var(--accent-pink), var(--accent-deep));
  color: #fff;
  font-weight: 800;
  font-size: 18px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 14px var(--accent-glow);
}

.brand-info h2 { font-size: 16px; font-weight: 800; letter-spacing: -0.3px; }

.badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 3px 9px;
  font-size: 10px;
  font-weight: 700;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.badge-purple { background: rgba(216, 45, 251, 0.18); color: var(--accent-pink); border: 1px solid var(--border-color); }
.badge-green { background: rgba(16, 185, 129, 0.18); color: var(--success); border: 1px solid rgba(16, 185, 129, 0.3); }
.badge-red { background: rgba(239, 68, 68, 0.18); color: var(--danger); border: 1px solid rgba(239, 68, 68, 0.3); }

/* Navigation Items */
.sidebar-nav {
  padding: 20px 12px;
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 16px;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  border-radius: var(--radius-md);
  transition: var(--transition-normal);
}

.nav-item:hover {
  background: rgba(155, 16, 183, 0.15);
  color: #fff;
  transform: translateX(3px);
}

.nav-item.active {
  background: linear-gradient(135deg, rgba(155, 16, 183, 0.35), rgba(216, 45, 251, 0.2));
  color: #fff;
  font-weight: 700;
  border-left: 3px solid var(--accent-pink);
  box-shadow: 0 4px 15px rgba(155, 16, 183, 0.2);
}

/* Sidebar Footer */
.sidebar-footer {
  padding: 18px 20px;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(10, 7, 20, 0.6);
}

.user-profile { display: flex; align-items: center; gap: 12px; }
.user-avatar { width: 38px; height: 38px; border-radius: 50%; border: 1.5px solid var(--accent-pink); }
.user-name { font-size: 13px; font-weight: 700; display: block; color: #fff; }
.user-role { font-size: 11px; color: var(--text-muted); }
.btn-logout { background: none; border: none; font-size: 18px; cursor: pointer; opacity: 0.7; transition: var(--transition-fast); color: var(--text-muted); }
.btn-logout:hover { opacity: 1; color: var(--danger); transform: scale(1.1); }

/* Main Content Area */
.main-content {
  margin-left: 260px;
  flex: 1;
  padding: 32px 40px;
  max-width: 1400px;
}

/* Top Header Bar */
.header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 32px;
  padding-bottom: 16px;
  border-bottom: 1px solid rgba(155, 16, 183, 0.15);
}

.page-title {
  font-size: 26px;
  font-weight: 800;
  letter-spacing: -0.5px;
  background: linear-gradient(135deg, #fff 60%, var(--accent-pink));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

/* Dashboard Stats Grid */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
  gap: 20px;
  margin-bottom: 32px;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 22px 24px;
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  transition: var(--transition-normal);
  position: relative;
  overflow: hidden;
}

.stat-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--accent-pink), transparent);
  opacity: 0;
  transition: var(--transition-normal);
}

.stat-card:hover {
  border-color: var(--border-highlight);
  transform: translateY(-3px);
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.5), 0 0 20px var(--accent-glow);
}

.stat-card:hover::before { opacity: 1; }

.stat-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; }
.stat-title { font-size: 12px; font-weight: 700; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.8px; }
.stat-icon { font-size: 22px; }
.stat-value { font-size: 32px; font-weight: 800; color: #fff; font-family: 'JetBrains Mono', monospace; letter-spacing: -0.5px; }

/* Table Container & Cards */
.card-table {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  padding: 28px;
  margin-bottom: 32px;
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.4);
}

.card-header {
  font-size: 18px;
  font-weight: 800;
  margin-bottom: 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  letter-spacing: -0.3px;
}

table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
}

th {
  padding: 14px 18px;
  font-size: 11px;
  font-weight: 800;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.8px;
  border-bottom: 1px solid var(--border-color);
  background: rgba(10, 7, 20, 0.4);
}

td {
  padding: 16px 18px;
  font-size: 14px;
  border-bottom: 1px solid rgba(155, 16, 183, 0.1);
  color: var(--text-main);
}

tr:last-child td { border-bottom: none; }

tr:hover td { background: rgba(155, 16, 183, 0.07); }

.code-tag {
  font-family: 'JetBrains Mono', monospace;
  background: rgba(155, 16, 183, 0.2);
  color: var(--accent-pink);
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  border: 1px solid rgba(216, 45, 251, 0.25);
  display: inline-block;
}

/* Toast Notifications */
.toast-container {
  position: fixed;
  bottom: 28px;
  right: 28px;
  z-index: 2000;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.toast {
  background: rgba(18, 12, 34, 0.95);
  border: 1px solid var(--accent-pink);
  color: #fff;
  padding: 16px 24px;
  border-radius: var(--radius-md);
  font-size: 14px;
  font-weight: 600;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.8), 0 0 20px var(--accent-glow);
  animation: slideIn 0.3s cubic-bezier(0.4, 0, 0.2, 1);
  backdrop-filter: blur(16px);
}

@keyframes slideIn {
  from { transform: translateX(100%); opacity: 0; }
  to { transform: translateX(0); opacity: 1; }
}

/* Split Pane Live Ticket Desk */
.ticket-desk {
  display: flex;
  height: calc(100vh - 150px);
  min-height: 600px;
  gap: 0;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: 0 14px 40px rgba(0, 0, 0, 0.6);
}

.ticket-sidebar {
  width: 320px;
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  background: rgba(10, 7, 20, 0.7);
}

.ticket-sidebar-header {
  padding: 18px 20px;
  border-bottom: 1px solid var(--border-color);
  font-size: 15px;
  font-weight: 800;
  color: var(--text-main);
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: rgba(18, 12, 34, 0.4);
}

.ticket-list {
  flex: 1;
  overflow-y: auto;
  padding: 12px;
}

.ticket-item {
  padding: 14px 16px;
  border-radius: var(--radius-md);
  margin-bottom: 8px;
  cursor: pointer;
  transition: var(--transition-normal);
  border: 1px solid transparent;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ticket-item:hover {
  background: rgba(155, 16, 183, 0.15);
}

.ticket-item.active {
  background: linear-gradient(135deg, rgba(155, 16, 183, 0.35), rgba(216, 45, 251, 0.18));
  border-color: var(--border-highlight);
  box-shadow: 0 4px 16px rgba(155, 16, 183, 0.2);
}

.ticket-item-title {
  font-size: 14px;
  font-weight: 700;
  color: #fff;
  display: flex;
  align-items: center;
  gap: 8px;
}

.ticket-item-sub {
  font-size: 12px;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  gap: 6px;
}

/* Chat Main View */
.ticket-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: rgba(7, 5, 14, 0.4);
}

.chat-header {
  padding: 18px 24px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: rgba(18, 12, 34, 0.85);
}

.chat-header-info h3 {
  font-size: 17px;
  font-weight: 800;
  color: #fff;
}

.chat-header-info p {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 2px;
}

/* Chat Message Stream */
.chat-messages {
  flex: 1;
  padding: 24px 28px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.chat-msg {
  display: flex;
  gap: 16px;
  align-items: flex-start;
  width: 100%;
  padding: 10px 14px;
  border-radius: var(--radius-md);
  transition: var(--transition-fast);
}

.chat-msg:hover {
  background: rgba(155, 16, 183, 0.08);
}

.chat-msg.bot-msg {
  background: rgba(155, 16, 183, 0.07);
  border-left: 3.5px solid var(--accent-pink);
}

.msg-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  border: 1px solid var(--border-color);
  flex-shrink: 0;
}

.msg-content-wrapper {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.msg-header {
  display: flex;
  align-items: center;
  gap: 10px;
}

.msg-author {
  font-weight: 700;
  font-size: 14px;
  color: #fff;
}

.chat-msg.bot-msg .msg-author {
  color: var(--accent-pink);
}

.msg-time {
  font-size: 11px;
  color: var(--text-muted);
}

.msg-body {
  font-size: 14px;
  line-height: 1.6;
  color: var(--text-main);
  word-break: break-word;
}

.msg-actions {
  display: flex;
  gap: 8px;
  margin-top: 4px;
  opacity: 0.75;
}

.chat-msg:hover .msg-actions {
  opacity: 1;
}

.btn-msg-action {
  font-size: 11px;
  font-weight: 600;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--border-color);
  color: var(--text-muted);
  padding: 3px 10px;
  border-radius: 6px;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-msg-action:hover {
  background: var(--accent-purple);
  color: #fff;
  border-color: var(--accent-pink);
}

/* Quick Presets Bar */
.presets-bar {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 6px;
}

.btn-preset {
  background: rgba(155, 16, 183, 0.15);
  border: 1px solid var(--border-color);
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 600;
  padding: 6px 14px;
  border-radius: 20px;
  cursor: pointer;
  white-space: nowrap;
  transition: var(--transition-fast);
}

.btn-preset:hover {
  background: var(--accent-purple);
  color: #fff;
  border-color: var(--accent-pink);
}

/* Reply Indicator Bar */
.reply-bar {
  background: rgba(155, 16, 183, 0.22);
  border-top: 1px solid var(--border-highlight);
  padding: 10px 20px;
  font-size: 12px;
  color: var(--accent-pink);
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-weight: 600;
}

.reply-cancel {
  background: none;
  border: none;
  color: var(--danger);
  cursor: pointer;
  font-weight: 800;
  font-size: 14px;
}

/* Input Controls */
.chat-input-area {
  padding: 18px 24px;
  border-top: 1px solid var(--border-color);
  background: rgba(18, 12, 34, 0.95);
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.chat-input-row {
  display: flex;
  gap: 12px;
  align-items: center;
}

.chat-textbox {
  flex: 1;
  padding: 13px 18px;
  background: var(--bg-input);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  color: #fff;
  font-size: 14px;
  outline: none;
  transition: var(--transition-fast);
}

.chat-textbox:focus {
  border-color: var(--accent-pink);
  box-shadow: 0 0 14px var(--accent-glow);
}

.ping-toggle {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  font-weight: 600;
  color: var(--text-muted);
  cursor: pointer;
  user-select: none;
}

.mobile-menu-btn {
  display: none;
}

.sidebar-overlay {
  display: none;
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background: rgba(0, 0, 0, 0.75);
  backdrop-filter: blur(6px);
  z-index: 999;
  opacity: 0;
  transition: opacity 0.3s ease;
}

.sidebar-overlay.active {
  display: block;
  opacity: 1;
}

/* Responsive Adjustments for Tablet & Mobile */
@media (max-width: 900px) {
  .sidebar { width: 220px; }
  .main-content { margin-left: 220px; padding: 24px; }
}

@media (max-width: 768px) {
  .mobile-menu-btn {
    display: inline-flex !important;
    align-items: center;
    justify-content: center;
    background: rgba(155, 16, 183, 0.25);
    border: 1px solid var(--border-color);
    color: #fff;
    padding: 8px 14px;
    border-radius: var(--radius-sm);
    font-size: 20px;
    cursor: pointer;
  }

  .sidebar {
    position: fixed;
    top: 0;
    left: 0;
    height: 100vh;
    width: 260px;
    transform: translateX(-100%);
    transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    z-index: 1000;
    box-shadow: 10px 0 40px rgba(0, 0, 0, 0.9);
  }

  .sidebar.mobile-open {
    transform: translateX(0);
  }

  .main-content {
    margin-left: 0 !important;
    width: 100% !important;
    max-width: 100vw !important;
    padding: 16px !important;
  }

  .header {
    flex-direction: row;
    justify-content: space-between;
    align-items: center;
    padding: 12px 14px;
    gap: 8px;
  }

  .page-title {
    font-size: 20px !important;
  }

  .user-profile {
    gap: 8px;
  }

  .stats-grid {
    grid-template-columns: 1fr 1fr !important;
    gap: 12px !important;
  }

  .stat-card {
    padding: 16px !important;
  }

  .stat-value {
    font-size: 22px !important;
  }

  .ticket-desk {
    flex-direction: column !important;
    height: auto !important;
  }

  .ticket-sidebar {
    width: 100% !important;
    max-height: 180px !important;
    border-right: none !important;
    border-bottom: 1px solid var(--border-color) !important;
  }

  .ticket-chat {
    height: 540px !important;
  }

  .card-table {
    padding: 16px !important;
    overflow-x: auto !important;
  }

  table {
    min-width: 560px !important;
  }
}